Overview

At NORVEXIAL, we are committed to ensuring that our customers are completely satisfied with our products and services. This Refund Policy outlines the circumstances under which refunds may be issued and the process to request them.

Eligibility for Refunds

Refunds are available under the following conditions:

Products returned within 30 days of purchase with proof of purchase.
Services not delivered as described within 14 days of the service delivery date.
Damaged or defective products reported within 7 days of delivery.

Non-Refundable Items

The following items are not eligible for a refund:

Digital products once they have been downloaded or accessed.
Personalized items unless they are defective.
Gift cards and promotional products.

How to Request a Refund

To request a refund, please contact our customer service team at [email protected] or call +1 (555) 123-4567. Include your order number and a description of the issue with your request.

Processing Time

Once your refund request is received, we will review your case and notify you of the status within 10 business days. Approved refunds will be processed to your original payment method within 5-7 business days.

Contact Information

If you have any questions regarding our refund policy, please feel free to reach out to our customer service team. We are here to assist you.